Privacy Policy.

Patriot Plumbing & Rooter Inc. ("Patriot Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit patriotrooter.com (the "Site"), call our dispatch lines, fill out a service-request form, or otherwise interact with our business.

By using our Site or services, you agree to the practices described below. If you do not agree, please do not use the Site or submit personal information through it.

We collect personal information you provide to us directly when you request service, claim a coupon, ask a question, apply for a job, or sign up for SMS updates. We also collect limited technical information automatically when you visit the Site.

Categories of personal information we may collect:

• Identifiers — first and last name, email address, phone number, postal/ZIP code, and home or business service address.
• Service request details — type of plumbing, HVAC, or construction service needed, scheduling preferences, and free-text messages you provide.
• Customer status — whether you are a new or returning customer.
• Communications consent — your election to receive SMS, voice callbacks, or email follow-ups.
• Career applications — work history, contact information, and any documents you submit through our applicant tracking provider.
• Online activity — IP address, browser type and version, device identifiers, referring URL, pages viewed, time on page, and interactions with forms.
• Cookie and tracking data — see the Cookies section below.

We use personal information to operate our business and provide the service you requested. Specifically:

• To respond to service requests, schedule appointments, dispatch a technician, and follow up after the job.
• To send appointment confirmations, technician ETAs, invoices, and service-related text or email messages.
• To process and respond to coupon claims and quote requests.
• To communicate about open positions if you apply through our careers page.
• To improve the Site, our forms, and the customer experience — including measuring page performance and form completion.
• To detect, prevent, and respond to fraud, security incidents, and other unlawful activity.
• To comply with legal obligations, enforce our terms, and protect our rights.

We do not sell your personal information for money. We share personal information only with service providers and partners that help us operate the business, and only as needed to deliver the service you requested.

Categories of recipients:

• Dispatch and field staff — our licensed technicians need your name, phone, address, and service details to perform the job.
• Communications providers — email and SMS delivery vendors that send appointment confirmations, callbacks, and quote follow-ups on our behalf.
• Hosting and analytics providers — Vercel (hosting), Google Analytics and Google Tag Manager (anonymized usage analytics), and Google Maps (mapping and routing).
• Careers — our applicant tracking system processes job applications submitted through our careers page.
• Legal and safety — law enforcement, regulators, or other third parties when required by law, court order, or to protect the safety and rights of our customers, technicians, or the public.
• Successors — a buyer or successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality.

We use cookies and similar technologies (including pixels and local storage) to remember your preferences, understand how the Site is used, and measure the performance of our marketing.

You can control cookies through your browser settings or by interacting with our cookie consent banner where applicable. Disabling cookies may affect Site functionality.

If you are a California resident, the California Consumer Privacy Act (as amended by the California Privacy Rights Act) gives you the following rights with respect to personal information we collect about you:

• Right to know — request the categories and specific pieces of personal information we have collected, the sources, the purposes for collection, and the categories of third parties we share it with.
• Right to delete — request that we delete the personal information we have collected from you, subject to legal exceptions (for example, completing a transaction, complying with a legal obligation, or detecting security incidents).
• Right to correct — request that we correct inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing — we do not sell personal information for monetary consideration. To the extent that any data sharing with advertising or analytics partners constitutes "sharing" under CPRA, you may opt out as described below.
• Right to limit use of sensitive personal information — we do not use sensitive personal information beyond what is necessary to provide the requested service.
• Right to non-discrimination — we will not deny service, charge a different price, or provide a different level of service because you exercised any of these rights.

To exercise any of the California rights above, contact us at info@patriotrooter.com with the subject line "Privacy Rights Request," or write to Patriot Plumbing & Rooter Inc., 18 Technology Dr. Ste. 129, Irvine, CA 92618.

We will verify your request using information you have already provided to us (typically the phone number, email, and address associated with your service requests). We will respond within the timeframes required by California law. You may designate an authorized agent to make a request on your behalf, in writing, with proof of authorization.

When you check the SMS-consent box on our forms, you authorize Patriot Plumbing & Rooter Inc. to send recurring text messages to the mobile number you provided about your service request, appointment confirmations, technician ETAs, invoices, and follow-up communications.

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message; reply HELP for help. Opting out of SMS will not affect our ability to call you about your active service request, but you will no longer receive text messages.

We do not sell or share your phone number or SMS-consent record with third parties for marketing purposes. Carriers are not liable for delayed or undelivered messages.

We retain personal information for as long as necessary to provide our services, comply with legal obligations (including California licensing record requirements), resolve disputes, and enforce our agreements. Service records, invoices, and warranty documentation are typically retained for at least seven years per California contractor record-keeping practices.

When we no longer need to retain personal information, we will delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, alteration, or disclosure. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our services are intended for adults seeking residential or commercial trade services. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it.

Our Site may link to third-party websites (review platforms, social media profiles, manufacturer warranty pages, the Careers application portal). We are not responsible for the privacy practices of those third parties. Please review their privacy policies before submitting personal information to them.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent version. Material changes will be posted prominently on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: info@patriotrooter.com (subject: "Privacy")
• Mail: Patriot Plumbing & Rooter Inc., 18 Technology Dr. Ste. 129, Irvine, CA 92618
• Phone: 949-502-3354 (Orange County) or 310-544-4300 (South Bay / LA)